The Ritz-Carlton Leadership Center Presents: Memorable Customer Service

The Ritz-Carlton Leadership Center Presents: Memorable Customer Service

September 24, 2020, 10:00 AM - 12:00 PM

Sands Convention Center - TBD
Language:
English

To create customer loyalty, you must first elevate the customer experience. This journey focuses on the emotional and psychological aspects of creating a culture where personalized and impressive service is the norm. Learning will continue as you are taken through The Ritz-Carlton methods for fulfilling unexpressed wishes and needs, learning to stay-in-the-moment, and creating personalized experiences that surprise and delight. You will also discover and discuss the critical skills necessary for authentic customer engagement, and how to foster them in your employees.

Speakers

  • Robert George

    Speaker

    TBD

    The Ritz Carlton

Accreditations

  1. ABO No
  2. AOA Paraoptometric Commission No
  3. COPE No
  4. Florida State Board of Opticianry No
  5. Florida State Board of Opticianry – Technical No
  6. Florida State Board of Optometry No
  7. NCLE No
  8. New York State Opticians - Contact Lenses - Advanced No
  9. New York State Opticians - Contact Lenses - Basic No
  10. New York State Opticians-Contact Lenses-Intermediate No
  11. New York State Opticians-Dispensing-Advanced No
  12. New York State Opticians-Dispensing-Basic No
  13. New York State Opticians-Dispensing-Intermediate No
  14. Orals No
  15. TQ-CEE No
  16. Therapeutic No

Categories

  1. Track
    Owner's & Manager's Essentials Program
    Ritz-Carlton Leadership Center
  2. Type of Session Course