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1 - 12 of 24 results

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  • Building Phenomenal Phone Skills

    September 19, 2019, 9:45 AM - 10:45 AM, Sands Convention Center - 905-V

    In this course you will learn that the telephone can be a valuable tool for drawing patients into your practice or a negative that turns people away. This is th...

    • Language: English

  • Continuous Performance Management

    September 19, 2019, 5:00 PM - 6:00 PM, Sands Convention Center - 807-V

    The tra­di­tion­al annu­al staff / doctor appraisal has inher­ent flaws. Forward thinking businesses are turn­ing to Con­tin­u­ous Per­for­mance Man­age­ment (k...

    • Language: English

  • DISC- The Science of Communicating and Connecting with People

    September 19, 2019, 8:30 AM - 9:30 AM, Sands Convention Center - 905-V

    From kindergarten through college there is much emphasis on our grades and technical abilities and we sometimes lose sight of a very important skill -- how to c...

    • Language: English

  • Every Frame Has a Story-How to Tell It & Sell It!

    September 19, 2019, 9:45 AM - 10:45 AM, Sands Convention Center - 304-S

    Before you place a frame on the patient, it helps to know the story behind it. Where did the design come from? Why are certain materials and colors chosen? Who ...

    • Language: English

  • Extraordinary Customer Service Models

    September 19, 2019, 11:00 AM - 12:00 PM, Sands Convention Center - 304-S

    Customer service can often be the key to retaining loyal customers and increasing word of mouth referrals. This course will explore the business cultures of so...

    • Language: English

  • Eyewear Trends & Selection Techniques

    September 19, 2019, 2:45 PM - 4:45 PM, Sands Convention Center - 905-V

    There is a growing awareness that business strategies used in the fashion industry can carry over into the ophthalmic market. Optical businesses with fashion sa...

    • Language: English

  • Five Zones of Practice Operations

    September 19, 2019, 2:45 PM - 4:45 PM, Sands Convention Center - 805-V

    Successful businesses divide their enterprise into a number of strategic centers for profitability. Optometric practices are no exception. This course challenge...

    • Language: English

  • Inventory Made Easy

    September 19, 2019, 9:45 AM - 10:45 AM, Sands Convention Center - 1003-V

    An essential part of being an optician is the ability to effectively manage an optical dispensary/ business. One of the fundamental elements of running a succe...

    • Language: English

  • Legendary Service in Eye Care

    September 19, 2019, 5:00 PM - 6:00 PM, Sands Convention Center - 901-V

    Understanding what it takes to deliver Legendary Service and excellence in eye care using The Ritz Carlton experience and service examples. Developing an action...

    • Language: English

  • Mentoring New Opticians

    September 19, 2019, 11:00 AM - 12:00 PM, Sands Convention Center - 905-V

    Eye care professionals serving in the role of a mentor lack training and references regarding mentoring procedures and the evaluation of competencies performed ...

    • Language: English

  • Methods of Leading and Managing Your Business

    September 19, 2019, 2:45 PM - 4:45 PM, Sands Convention Center - 903-V

    Today's owners, managers, and practice administrators have unique challenges operating a modern optical dispensary and practice. Learn how to leverage key MBA c...

    • Language: English

  • Must Have Eyewear Trends for 2020

    September 19, 2019, 8:30 AM - 9:30 AM, Sands Convention Center - 302-S

    The runways of Paris and Fashion Week in New York are huge indicators of the fashion that lies ahead for the year. The influence of those fashion trends can be ...

    • Language: English

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