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2020 Courses

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  • Creating Patient Touchpoints

    September 23, 2020, 1:45 PM - 3:45 PM, Sands Convention Center - TBD

    Upon completion of this course you will understand the importance of patient touchpoints throughout the journey of the patient experience in your office. This c...

    • Language: English

  • Creating Perceived Value

    September 23, 2020, 5:45 PM - 6:45 PM, Sands Convention Center - TBD

    Value perception is comprised of five levers which drive the worth consumers assign to products and services. By recognizing and maximizing each lever, the pra...

    • Language: English

  • Creating an Indispensable Impression

    September 24, 2020, 11:30 AM - 12:30 PM, Sands Convention Center - TBD

    First impressions dictate the atmosphere of our patient's experience. We will discuss our ability to maximize a positive appointment through phone etiquette , s...

    • Language: English

  • Connecting the Refraction with the Patient's Prescriptions

    September 25, 2020, 5:45 PM - 6:45 PM, Sands Convention Center - TBD

    Understanding the relationship between the refraction and the patient's Rx is vital for communicating visual situations with our patients/clients. Knowing how ...

    • Language: English