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  • Conflict Avoidance and Resolution

    September 18, 2019, 1:30 PM - 3:30 PM, Sands Convention Center - 903-V

    Conflict avoidance is always the best policy. Our hope is that each patient has a good experience and there is no conflict to resolve. This class will cover how...

    • Language: English

  • Coding and Billing for Front Office

    September 18, 2019, 3:45 PM - 4:45 PM, Sands Convention Center - 1001-V

    In today's optometric practice, insurance is a major source of a practice's income, including both government and private company coverage. Each year, it seems...

    • Language: English

  • Continuous Performance Management

    September 19, 2019, 5:00 PM - 6:00 PM, Sands Convention Center - 807-V

    The tra­di­tion­al annu­al staff / doctor appraisal has inher­ent flaws. Forward thinking businesses are turn­ing to Con­tin­u­ous Per­for­mance Man­age­ment (k...

    • Language: English

  • CANCELLED COURSE -- Secrets to Effective Optical Marketing

    September 20, 2019, 8:30 AM - 9:30 AM, Sands Convention Center - 805-V

    More than 90% of local business owners are disappointed with the results they get from their marketing. Yet close to the same amount of business owners to the ...

    • Language: English

  • Creating Customers for Life

    September 21, 2019, 8:30 AM - 9:30 AM, Sands Convention Center - 606-V

    You will gain an insight of the importance of creating a fully engaged customer culture. You will understand the steps required to create an environment that is...

    • Language: English

  • Competing with Internet Eyeglass Sellers

    September 21, 2019, 9:45 AM - 10:45 AM, Sands Convention Center - 606-V

    "I saw them way cheaper on line." We've all heard something like that at least a hundred times. After attending this highly interactive, dynamic session, you wi...

    • Language: English

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