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  • Frame Board Management

    September 26, 2018, 1:30 PM - 3:30 PM, Sands Convention Center - 905-V

    The frames in a dispensary can work for or against the business cash flow, profitability, selection and customer satisfaction. This course will help you underst...

    • Language: English

  • Total Recall

    September 26, 2018, 3:45 PM - 4:45 PM, Sands Convention Center - 907-V

    Are you incorporating all the resources available to you in getting your patients back in your chair? We started with a recalling our patients and then advanced...

    • Language: English

  • Customer Service vs. Customer Experience

    September 26, 2018, 5:00 PM - 6:00 PM, Sands Convention Center - 905-V

    There's a lot of talk about the differences between customer service and a customer experience. This course will focus on creating an experience based culture ...

    • Language: English

  • Retail Tactics: Differentiating Yourself and Your Practice

    September 27, 2018, 8:30 AM - 9:30 AM, Sands Convention Center - 1003-V

    It is extremely difficult for Independent practices to compete on price with big box stores and online retailers. So how do you differentiate yourself and your ...

    • Language: English

  • Coding and Billing for Front Office

    September 27, 2018, 8:30 AM - 9:30 AM, Sands Convention Center - 606-V

    When you charge out a patient at the front desk you are creating the insurance claim form, so it is very important that all coding is correct. You will learn in...

    • Language: English

  • Ch...Ch...Ch...Changes: Overcoming Resistance

    September 27, 2018, 8:30 AM - 9:30 AM, Sands Convention Center - 707-V

    With apologies to David Bowie, this fast-paced, one-hour class will look at reasons why change is resisted by most employees. Using this insight, you will becom...

    • Language: English

  • What Does An Audit Look Like?

    September 27, 2018, 9:45 AM - 10:45 AM, Sands Convention Center - 707-V

    When a practice signs up as a participating provider with an insurance company they are agreeing to follow the rules that company has in place. That includes bi...

    • Language: English

  • How To Respond to the 64 Million Dollar Question - Why Do Glasses Cost So Much?

    September 27, 2018, 9:45 AM - 10:45 AM, Sands Convention Center - 304-S

    This one-hour class offers effective answers to the universally challenging question front-line dispensers hear every day: Why do these glasses cost so darn muc...

    • Language: English

  • My Best Business Lessons

    September 27, 2018, 9:45 AM - 10:45 AM, Sands Convention Center - 901-V

    All too often we spend a lot of time on initiatives that have very little benefit to our overall business goals. Using the strategies of our 5 senses this cours...

    • Language: English

  • Dynamic Dispensing

    September 27, 2018, 11:00 AM - 12:00 PM, Sands Convention Center - 901-V

    The purchase of a new frame and lenses can be a sizeable investment. When a patient comes to pick-up new glasses is one of the most important times you will spe...

    • Language: English

  • Customer Expectations - Breaking the Mediocre Mindset

    September 27, 2018, 11:00 AM - 12:00 PM, Sands Convention Center - 302-S

    This seminar is designed to give participants the tools needed for providing world class customer service. At the conclusion of the seminar, each participant ...

    • Language: English

  • Profiting With Vision Care Plans

    September 27, 2018, 11:00 AM - 12:00 PM, Sands Convention Center - 606-V

    Vision care plans are confusing and frustrating. Understanding how plans work and how to maximize profitability continues to elude us. Profiting with managed ca...

    • Language: English

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