Selling and Conflict Resolution

Selling and Conflict Resolution

September 15, 2017, 5:00 PM - 6:00 PM

701-V
Language:
English

Learn how to overcome the patient pushback or objection during the eyewear sale; understand why the knee-jerk reaction to a negative patient comment is the beginning of discovery of need and want through asking the right questions. Learn how to connect personally and be preemptive with your patient/consumer to reduce anxiety. Learn better questioning to win your patient's confidence instead of defending and losing them. Learn to lead and close for a better capture and added revenue.

Speakers

  • Mark Hinton

    Speaker

    ABO

    eYeFacilitate

    Mark Hinton graduated from the Hillsborough College Opticianry Dispensing Technology program in 1975, with honors. Mark began his professional...

Documents

Documents available after booking session

Type of Session

  1. Type of Session Course

Course Number

  1. Course Number 34B3

Pending Accreditations

  1. A - ABO Yes
  2. C - COPE No
  3. FL-OD - Florida State Board of Optometry No
  4. FL-OP - Florida State Board of Opticianry No
  5. FL-T - Florida State Board of Opticianry – Technical No
  6. N - NCLE No
  7. NYS-CL-A - New York State Opticians - Contact Lenses - Advanced No
  8. NYS-CL-B - New York State Opticians - Contact Lenses - Basic No
  9. NYS-CL-I - New York State Opticians-Contact Lenses-Intermediate No
  10. NYS-D-A - New York State Opticians-Dispensing-Advanced No
  11. NYS-D-B - New York State Opticians-Dispensing-Basic No
  12. NYS-D-I - New York State Opticians-Dispensing-Intermediate No
  13. O - Orals No
  14. P - AOA Paraoptometric Commission No
  15. T - TQ-CEE No
  16. TPA - Therapeutic No
  17. J - JCAHPO No

Categories

  1. Track
    Business Solutions - Profitability & Growth

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