Customer Service 101+, When That's Not Enough!

Customer Service 101+, When That's Not Enough!

September 15, 2017, 5:00 PM - 6:00 PM

705-V
Language:
English

Sometimes it SEEMS that even though you try to "bend over backwards", it's not enough to satisfy some people. Is it perception or reality? This course will present concepts of what customer service is really all about and how to make it "over the top, customer service". Communication skills will be presented to demonstrate diffusing negative situations and turning them from bad experiences to great experiences.

Speakers

  • Diane Drake

    Speaker

    Mrs.

    Diane F. Drake

    Owned and operated a successful independent practice in Georgia for over 20 years; Licensed Georgia Optician; ABO master optician; Master in Contact...

Documents

Documents available after booking session

Type of Session

  1. Type of Session Course

Course Number

  1. Course Number 34B4

Pending Accreditations

  1. A - ABO Yes
  2. C - COPE No
  3. FL-OD - Florida State Board of Optometry No
  4. FL-OP - Florida State Board of Opticianry No
  5. FL-T - Florida State Board of Opticianry – Technical No
  6. N - NCLE No
  7. NYS-CL-A - New York State Opticians - Contact Lenses - Advanced No
  8. NYS-CL-B - New York State Opticians - Contact Lenses - Basic No
  9. NYS-CL-I - New York State Opticians-Contact Lenses-Intermediate No
  10. NYS-D-A - New York State Opticians-Dispensing-Advanced No
  11. NYS-D-B - New York State Opticians-Dispensing-Basic No
  12. NYS-D-I - New York State Opticians-Dispensing-Intermediate No
  13. O - Orals No
  14. P - AOA Paraoptometric Commission No
  15. T - TQ-CEE No
  16. TPA - Therapeutic No
  17. J - JCAHPO No

Categories

  1. Track
    Business Solutions - Customer Experience

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